Safe Gaming Policy

Last updated: January 15, 2025

1. ZentroFlows Gaming Philosophy

ZentroFlows is dedicated to fostering a healthy gaming environment where entertainment remains the primary focus. We believe that betting should enhance your sports experience, not create financial stress or dependency.

Our comprehensive toolkit empowers you to maintain healthy gaming habits while providing immediate access to support resources when needed.

2. Age Compliance and Verification

ZentroFlows requires all users to be 18 years or older. Our multi-layered verification system includes:

  • Government-issued ID validation
  • Residential address confirmation
  • Comprehensive age verification protocols
  • Continuous monitoring for underage access attempts

We maintain the authority to request additional documentation at any point to ensure full legal compliance.

3. Self-Management Tools

ZentroFlows provides flexible self-exclusion options to support your gaming control:

  • 24-hour pause: Temporary break from all betting activities
  • 7-day suspension: One-week cooling-off period
  • 30-day timeout: Monthly self-exclusion option
  • 6-month break: Extended self-exclusion period
  • Permanent closure: Complete account suspension

During exclusion periods, account access, betting capabilities, and promotional communications are completely suspended.

4. Deposit and Spending Limits

You can set various limits to control your spending:

  • Daily deposit limit: Maximum amount you can deposit per day
  • Weekly deposit limit: Maximum amount you can deposit per week
  • Monthly deposit limit: Maximum amount you can deposit per month
  • Loss limit: Maximum amount you can lose in a specified period
  • Session time limit: Maximum time you can spend gambling per session

These limits can be set in your account settings and will be enforced immediately.

5. Reality Checks and Session Monitoring

We provide reality checks to help you stay aware of your gambling activity:

  • Regular pop-up reminders during your session
  • Time and money spent notifications
  • Loss and win summaries
  • Automatic session breaks after extended play

You can customize these reminders in your account preferences.

6. Problem Gambling Resources

If you or someone you know has a gambling problem, help is available:

7. Signs of Problem Gambling

Be aware of these warning signs:

  • Spending more money or time gambling than you can afford
  • Chasing losses with bigger bets
  • Lying about gambling activities
  • Neglecting work, family, or other responsibilities
  • Borrowing money to gamble
  • Feeling anxious or depressed about gambling
  • Inability to stop or control gambling

If you recognize these signs in yourself, please seek help immediately.

8. Our Monitoring and Intervention

We actively monitor customer behavior and may intervene if we notice signs of problem gambling:

  • Automated alerts for unusual betting patterns
  • Manual review of high-risk accounts
  • Proactive contact with customers showing concerning behavior
  • Referral to support services when appropriate
  • Temporary account restrictions if necessary

9. Third-Party Exclusion Programs

We participate in national self-exclusion programs:

  • BetStop: National self-exclusion register
  • GamStop: UK self-exclusion service
  • GAMSTOP: European self-exclusion network

If you are registered with any of these programs, you will be automatically excluded from our services.

10. Responsible Marketing

We are committed to responsible marketing practices:

  • No marketing to self-excluded customers
  • No marketing to underage individuals
  • Clear and honest advertising
  • No promotion of gambling as a way to solve financial problems
  • Inclusion of responsible gambling messages in all marketing

11. Employee Training

All our staff are trained to:

  • Recognize signs of problem gambling
  • Provide appropriate support and referrals
  • Respect customer privacy and confidentiality
  • Follow responsible gambling procedures
  • Escalate concerns to management when necessary

12. Contact Us for Support

If you need help with your gambling or have questions about our safe gaming policies: